Returns and Exchange Policy – තොග පොල பங்குச் சந்தை Thogapola

We want you to shop with confidence at Thogapola.lk. Here is our straightforward policy for returns and exchanges.

Order Fulfillment: We aim to ship all online orders within 3 to 10 working days of your transaction.
Dispatch Notification: Once your order is dispatched, you will receive a notification email to your registered email address with tracking information.

Manufacturing Defects (Within 5 Days): If you find a manufacturing defect in any non-warranty item, please contact us within 5 days of receiving your order. We will send you a free replacement. If the item is out of stock, you can select an alternative of equal value or receive a full refund.
Return Process for Faulty Items: All faulty items must be returned unused, in their original packaging, and in the condition you received them. Our shipping partner handles the faulty pickup, and the cost will be paid by us. Thogapola.lk reserves the right to refuse the replacement of any returned item that, upon inspection, is determined to be a counterfeit or imitation product (“fake”). Furthermore, return claims based on alleged defects, damage, or inconsistencies relating to perishable goods, specifically including all fresh fruit products, are not eligible for replacement, exchange, or refund under this policy. The customer will be responsible for the cost of return shipping for any items deemed ineligible for replacement under this provision, which will be handled by our designated shipping partner.
Warranty Items: Defects found in items with a warranty (typically 12 months) are covered under our specific Warranty Terms.

Exchanges Within 2 Days: For valid, special reasons, we accept requests for exchanges within 2 days from the date you received your order.
Courier Costs for Exchanges: The customer is responsible for all courier charges associated with returning the original item and shipping the new exchange item. Our shipping partner handles the return pickup, and the cost will be charged to the customer.
Quality Review: All returned exchange items will be inspected. Once cleared, we will activate your return/exchange.
No Longer Available Items: If the item you wish to exchange is no longer available, we will arrange a refund of the purchase price via your original payment method.

Requirements for Refunds: We cannot issue a refund without either the original dispatch notification of the item or proof of a received return delivery to our warehouse.
Refund Method: All approved refunds will be processed within 3-15 working days of return approval (bank processing times may vary). Refunds are only made to the original card used or to the original purchaser’s bank account.

Discounted Items: Items purchased at a discounted price are final sale and not eligible for return.
Unsuitable Condition: If a return is found to be in an unsuitable or used condition upon inspection, we may have to send it back to you.

Suitability: We do not warrant the suitability of goods for your specific purpose. Please verify compatibility with your system and/or the manufacturer before purchasing.
Standard Warranty: Unless otherwise specified, products carry a 12-month warranty from the date of purchase.
Warranty Voidance: The warranty will be void if the serial number/label is missing, missing parts, or if items have been tampered with.
Repair or Replace: Within the warranty period, Complete Item Services (our service partner) will replace or repair the items if a performance failure has occurred. Items that can be repaired will not be swapped.
Waiting Period: The minimum waiting period for a warranty replacement is 48 hours after return, but this may be extended based on stock availability from the manufacturer or base supplier.
Exclusions: Warranties do not cover damage caused by mishandling, negligence, improper use, power surges, or lightning strikes.
Data Security: If returning a computer system, Thogapola.lk cannot guarantee the safety of your classified data. It is your responsibility to back up all data and applications prior to returning the system.
Service Charges: If a warranty item is returned and found to have a fault due to misuse or neglect, Complete Item Services may charge for parts and/or labor at their discretion.

Have a Question? Please contact our support team from the original email used for your Thogapola.lk account. We are here to help!

Company

Electronic Information Technology Park(EIT Park)

No. 45, Veralupitiya Road,

Avissawella.

hello@thogapola.com